We aim to ship your order from our UK warehouse within 48 hours of you placing an order with ourselves. This is dependant on stock availability within our warehouse. An email will be sent to confirm whether the order is in picking or needs to be placed on order.
Our shipping costs are worked out based on the cost of your order and your location. You will have the option to upgrade your shipping method if required. Please look at the below table for more information.
Please Note! Free delivery does not apply to offshore orders.
| UK Mainland Costs | ||
|---|---|---|
| Order Value (Exc. VAT) | Shipping Cost | Shipping Method |
| £0.00 - £9.99 | £1.99 | 2nd Class Post |
| £10.00 - £39.99 | £3.98 | 1st Class Post |
| £40.00 - £59.99 | £6.98 | Next Day Courier |
| £60.00+ | Free | Next Day Courier |
| UK Offshore Costs | ||
|---|---|---|
| Order Value (Exc. VAT) | Shipping Cost | Shipping Method |
| £0.00 - £9.99 | £1.99 | 2nd Class Post |
| £10.00 - £39.99 | £3.98 | 1st Class Post |
| £40.00+ | See Offshore Rates | Courier Service |
| Offshore Carrier Rates | ||
|---|---|---|
| Location | Shipping Cost | Delivery Time |
| Northern Ireland | £20.16 | Next Working Day |
| Isles of Scilly | £14.84 | 2 Working Days |
| Isle of Wight | £12.73 | Next Working Day |
| Channel Islands | £13.50 | Next Working Day |
| Isle of Man | £14.84 | 2 Working Days |
You will be notified by email when the goods are to be despatched. Our carrier will notify you of an attempted delivery if the delivery fails. Failure to contact the courier after an attempted delivery will result in the goods being returned to ourselves. Any order returned to ourselves, that require resending, will incur a recharge of the shipping cost.
Should you request a change of delivery address after the goods have been despatched, and the goods require a change of delivery depot, will incur a recharge of the shipping cost.
If by request you ask for the goods to be left in a secure place without signature, this will be at your own risk, and any losses will not be the responsibility of smegspares.co.uk.
The carrier cost for the Scottish Highlands and Scottish Islands is set at £14.84. This rate is exactly what we get charged by the couriers, no additional cost is added on.
The following postcode areas are considered a part of the Scottish Highlands and Scottish Islands:
Scottish Highlands - AB36-38, AB55-56, FK17-21, IV1-39, IV52-54, IV63, KW1-14, PA21-40, PH19-26, PH30-41, PH49-50
Scottish Islands - HS1-9, IV40-51, IV55-56, KA27-28, KW15-17, PA20, PA41-49, PA60-78, PH42-44, ZE1-3
Deliveries to offshore locations are restricted to a maximum of 30kg in weight and 1 metre in length. Parcels outside of these restrictions will have to be shipped using alternative methods which could result in increased delivery costs.
You will be contacted if your order is affected by this, and given the chance to change delivery address, or cancel the order, should you think the shipping cost is too high.
All orders shipped overseas are sent by courier requiring signature. Shipping costs will be emailed to you after the order is placed. If you require an idea of shipping costs for your area, please use our contact page. Please allow a period of 4 weeks before a claim can be made for undelivered goods, We cannot resend goods until this period has expired.
Please Note! We cannot send glass items such as hob tops, oven/cooker door glasses and fridge shelves, etc. overseas as they cannot be insured.
All orders to Republic of Ireland will be charged 20% VAT. If you are exempt from paying this then please email us with your order number and exemption details.
