Shipping

We aim to ship your order from our UK warehouse within 48 hours of you placing an order with ourselves. This is dependant on stock availability within our warehouse. An email will be sent to confirm whether the order is in picking or needs to be placed on order.

Shipping Costs

Our shipping costs are worked out based on the cost of your order and your location. You will have the option to upgrade your shipping method if required. Please look at the below table for more information.

Please Note! Free delivery does not apply to offshore orders.

*Next day delivery is subject to stock availability and for the next WORKING DAY (Mon-Fri)

Delivery via Interlink Courier Service

You will be notified by email when the goods are to be despatched.

• Our carrier will notify you of an attempted delivery if the delivery fails. Failure to contact the courier after an attempted delivery will result in the goods being returned to ourselves.
• Any order returned to ourselves, that require resending, will incur a recharge of the shipping cost.
• Should you request a change of delivery address after the goods have been despatched, and the goods require a change of delivery depot, will incur a recharge of the shipping cost.
• If by request you ask for the goods to be left in a secure place without signature, this will be at your own risk, and any losses will not be the responsibility of smegspares.co.uk.

Scottish Highlands and Islands

The carrier cost for the Scottish Highlands and Scottish Islands is set at £17.00. This rate is exactly what we get charged by the couriers, no additional cost is added on.

The following postcode areas are considered a part of the Scottish Highlands and Scottish Islands:

Scottish Highlands - AB36-38, AB55-56, FK17-21, IV1-39, IV52-54, IV63, KW1-14, PA21-40, PH19-26, PH30-41, PH49-50

Scottish Islands - HS1-9, IV40-51, IV55-56, KA27-28, KW15-17, PA20, PA41-49, PA60-78, PH42-44, ZE1-3

Offshore Restrictions

Deliveries to offshore locations are restricted to a maximum of 30kg in weight and 1 metre in length. Parcels outside of these restrictions will have to be shipped using alternative methods which could result in increased delivery costs.

You will be contacted if your order is affected by this, and given the chance to change delivery address, or cancel the order, should you think the shipping cost is too high.

Overseas Orders

All orders shipped overseas are sent by a tracked service requiring signature.

Please Note! We cannot ship fragile items such as hob tops, oven/cooker door glasses and fridge shelves, etc. overseas as they cannot be insured.

Europe
For orders that can be sent via international post, shipping will be advised at the point of sale for anywhere in Europe, the shipping is calculated based on the total of the order.

For orders needing to be shipped via courier, shipping will be advised at the point of sale for 'Euro Zone 1' destinations only.
Euro Zone 1 destinations are Republic of Ireland, France, Italy, Germany, Austria and the Netherlands.

For orders needing to be shipped via courier to the rest of Europe, shipping will be advised, the cost will be emailed to you after the order is placed once ready to leave as it is obtained using the exact size and weight of the parcel. If you require an estimate on overseas shipping costs before placing an order, please email info@smegspares.co.uk.

European shipping costs are as follows:

*International Courier to the Republic of Ireland is charged at £15.50 (DPD by road).

United States & Canada
For orders that can be sent via international post shipping will be advised at the point of sale, the shipping is calculated based on the total of the order.

For orders needing to be shipped via courier shipping will be advised, the cost will be emailed to you after the order is placed once ready to leave as it is obtained using the exact size and weight of the parcel. If you require an estimate on overseas shipping costs before placing an order, please email info@smegspares.co.uk.

The international postal shipping costs are as follows:

Australia & New Zealand
For orders that can be sent via international post shipping will be advised at the point of sale, the shipping is calculated based on the total of the order.

For orders needing to be shipped via courier shipping will be advised, the cost will be emailed to you after the order is placed once ready to leave as it is obtained using the exact size and weight of the parcel. If you require an estimate on overseas shipping costs before placing an order, please email info@smegspares.co.uk.

The international postal shipping costs are as follows:

Other Overseas Destinations
All other countries aside from the above are categorised as 'other overseas destinations'. Shipping costs will be emailed to you after the order is placed once ready to leave, as the cost is obtained using the exact size and weight of the parcel. If you require a quote on overseas shipping costs before placing an order, please email info@smegspares.co.uk. 

Please allow a period of 4 weeks before a claim can be made for none delivered goods, we cannot resend goods until this period has expired.

Important! Now the UK has left the EU overseas parcels will be subject to a customs charge upon entering your country. The charge would be the buyers responsibility.